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Terms and Conditions

Last updated: October 7, 2026

1. Acceptance of Terms

By accessing or using Kilova (“the Service”), you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy. These Terms constitute a legally binding agreement between you and Kilova (“we,” “us,” or “our”). We may update these Terms from time to time. When we make material changes, we will notify you by email or through our service at least 30 days before the changes take effect. Your continued use of the Service after such changes constitutes acceptance of the updated Terms. If you downloaded Kilova from the Apple App Store, section 18 also applies to you.

2. Description of Service

Kilova is a cycle syncing and productivity app. It is available on the web (my.kilova.app), as an iPhone and iPad app (Apple App Store) and as an Android app (Google Play). It provides tools including:

  • Menstrual cycle tracking and prediction
  • Task and event management synchronized with your cycle
  • Calendar integration and productivity features
  • Calendar integrations (optional): Google Calendar, Outlook (Microsoft) calendar and, on iPhone and iPad, Apple Calendar
  • Cycle-based recommendations The Service is available through a freemium model with limited free features and premium subscription options.

3. IMPORTANT HEALTH DISCLAIMERS

3.1 Not Medical Advice

** KILOVA IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE.** The information, predictions, and recommendations provided by Kilova are for informational and productivity purposes only and should not be considered medical advice, diagnosis, or treatment recommendations.

3.2 Consult Healthcare Professionals

Always consult with qualified healthcare professionals regarding any medical concerns, reproductive health questions, or before making decisions based on cycle tracking data. Never disregard professional medical advice or delay seeking medical treatment because of information provided by Kilova.

3.3 Not for Contraception

** KILOVA SHOULD NOT BE USED AS A CONTRACEPTIVE METHOD.** The cycle predictions are estimates and may not be accurate. Do not rely on Kilova for birth control or family planning decisions.

3.4 Individual Variations

Menstrual cycles vary significantly between individuals and can be affected by numerous factors including stress, illness, medication, and lifestyle changes. Kilova’s predictions are based on general patterns and may not reflect your individual circumstances.

4. User Accounts and Registration

4.1 Account Creation

To use most features of Kilova, you must create an account by providing accurate and complete information. You may register with your email address and a password, with your Google account, or with Sign in with Apple.

4.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring your account information remains accurate and up-to-date

4.3 Age Requirements

You must be at least 16 years old to use Kilova.

4.4 One Account Per Person

Each user may maintain only one account. Sharing accounts or creating multiple accounts is prohibited.

5. Subscription Terms and Billing

5.1 Free and Premium Features

Kilova offers both free and premium features. While you can create an account for free, most functionality requires a premium subscription to access.

5.2 Two Free Months of Premium

Every new Kilova account gets 2 months of Premium for free. You don’t need to add a card and there is nothing to cancel: when the 2 months end, Premium simply ends unless you subscribe. This is not an App Store or Google Play free trial. If you subscribe during your free months, your paid subscription and its payments start immediately. The free months are given once per person: to prevent them from being used again by creating a new account, we keep a one-way hash of the email address of deleted accounts, as explained in our Privacy Policy.

5.3 Subscription Plans and Prices

Premium is offered as a paid subscription. The available plans and their prices are shown in the app, on the web or in the App Store or Google Play before you purchase. Prices can differ by platform, country and currency.

5.4 Subscriptions on the Web (Stripe)

  • Subscriptions are billed in advance on a recurring basis
  • Payment processing is handled securely through Stripe
  • You authorize us to charge your chosen payment method automatically
  • Fees are non-refundable except as described in section 6
  • You are responsible for maintaining valid payment information

Cancellation: You may cancel your web subscription at any time through your account settings. Your subscription will not renew, and you will keep access to premium features until the end of your current billing period. Apart from the 14-day right of withdrawal (section 6), no partial refunds are provided for unused portions of subscription periods.

Failed payments: If payment fails, we may suspend your access to premium features. We will attempt to collect payment and notify you of payment failures. Accounts with failed payments may be terminated after reasonable notice.

5.5 Subscriptions in the iPhone/iPad and Android Apps (Apple / Google Play)

  • In the iPhone and iPad app, subscriptions are purchased through Apple’s In-App Purchase. In the Android app, they are purchased through Google Play Billing.
  • Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
  • Your subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. The renewal is charged within the 24 hours before the current period ends.
  • You can manage or cancel your subscription in your Apple ID subscription settings or in your Google Play subscriptions. It can’t be managed or cancelled from inside Kilova.
  • Refunds for these purchases are handled by Apple or Google under their own policies (see section 6).
  • Deleting your Kilova account does not cancel an App Store or Google Play subscription. To stop being charged, cancel it in your Apple ID or Google Play settings.

5.6 Price Changes

We may change subscription prices at any time. For existing subscribers, we will provide at least 30 days’ advance notice of any price increases. Price changes will take effect at your next billing cycle after the notice period. For subscriptions purchased through the App Store or Google Play, price changes are also communicated and applied by Apple or Google according to their rules.

6. Refund Policy

6.1 App Store and Google Play Purchases

Purchases made in the iPhone and iPad app or in the Android app are billed by Apple or Google, not by us. Refunds for these purchases are handled by Apple or Google under their own refund policies, and you need to request them from Apple or Google.

6.2 Web Purchases

14-day right of withdrawal (web): You can withdraw from a web subscription within 14 days of your first payment, without giving a reason. Write to us at kilova.app@gmail.com and we will refund that payment within 14 days of your request, to the same payment method. After those 14 days, subscription fees paid on the web are generally non-refundable. However, we may, at our sole discretion, provide refunds in exceptional circumstances such as:

  • Technical issues preventing service use
  • Billing errors or duplicate charges
  • Other circumstances we deem appropriate To request a refund, contact us with details of your situation. Refund decisions are made case-by-case and are final.

7. Acceptable Use and Prohibited Activities

7.1 Permitted Use

You may use Kilova only for lawful purposes and in accordance with these Terms.

7.2 Prohibited Activities

You agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Share your account credentials with others
  • Create multiple accounts or use automated systems to access the service
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Upload or transmit viruses, malware, or other malicious code
  • Interfere with or disrupt the service or servers
  • Use the service to send spam or unsolicited communications
  • Reverse engineer, modify, or create derivative works of our service
  • Remove or alter any proprietary notices or labels
  • Use the service in any way that could harm minors
  • Violate any applicable laws or regulations

8. User Content and Data

8.1 Your Content

You retain ownership of all personal information, cycle data, tasks, events, and other content you provide to Kilova (“Your Content”). By using our service, you grant us a limited license to use Your Content solely to provide and improve our service.

8.2 Content Responsibility

You are solely responsible for Your Content and must ensure it does not violate these Terms or applicable laws. We are not responsible for backing up Your Content - you should maintain your own backups.

8.3 Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.

9. Third-Party Integrations

9.1 Google Services

Kilova may integrate with Google services including Google Calendar and Google authentication. Your use of Google services is subject to Google’s terms of service and privacy policy.

9.2 Microsoft Services

Premium users can connect their Outlook (Microsoft) calendar to Kilova. Your use of Microsoft services is subject to Microsoft’s terms and privacy statement.

9.3 Apple Services

You can sign in to Kilova with Sign in with Apple. On iPhone and iPad, Premium users can also add Kilova’s own calendars to Apple Calendar on their device. Your use of Apple services is subject to Apple’s terms and privacy policy.

9.4 App Stores and Payment Providers

Your purchases through the App Store, Google Play or Stripe are also subject to the terms of Apple, Google or Stripe.

9.5 Third-Party Limitations

We are not responsible for the availability, functionality, or policies of third-party services. If third-party integrations become unavailable or stop functioning, we will make reasonable efforts to provide alternative solutions but cannot guarantee uninterrupted integration.

10. Intellectual Property

10.1 Our Rights

Kilova and all related content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use Kilova for your personal use in accordance with these Terms.

10.3 Restrictions

You may not copy, modify, distribute, sell, or lease any part of our service or reverse engineer our software.

11. Service Availability and Modifications

11.1 Service Availability

We strive to provide reliable service but do not guarantee 100% uptime. The service may be temporarily unavailable due to maintenance, updates, or technical issues. We will provide reasonable notice when possible for planned maintenance.

11.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the service.

12. Disclaimers and Limitation of Liability

12.1 Service “As Is”

Kilova is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12.2 Limitation of Liability

To the fullest extent permitted by law, Kilova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of the service.

12.3 Maximum Liability

Our total liability to you for all claims arising from your use of Kilova shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Kilova and its officers, directors, employees, and agents from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising from your use of the service or violation of these Terms.

14. Termination

14.1 Termination by You

You may terminate your account at any time by deleting it in the app (Profile → Account → Delete Account), on the web, or by contacting us. Deleting your account deletes all your data, as described in our Privacy Policy. If you signed in with Apple, we also ask Apple to revoke the link between your Apple ID and Kilova. Deleting your account does not cancel an App Store or Google Play subscription: you must cancel it in your Apple ID or Google Play settings.

14.2 Termination by Us

We may suspend or terminate your account and access to the service at any time for violations of these Terms, illegal activity, or other reasons we deem appropriate. We will provide reasonable notice when possible.

14.3 Effect of Termination

Upon termination, your right to use the service will cease immediately. We will delete your personal data in accordance with our Privacy Policy, except where retention is required by law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain. Any disputes arising from these Terms or your use of Kilova will be subject to the courts of Spain. If you are a consumer, you can bring a claim in, and can only be sued in, the courts of your place of residence, and you keep the protection of the mandatory consumer laws of the country where you live.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal legal action, you agree to first contact us to attempt to resolve any dispute informally.

Any legal action or proceeding arising under these Terms will be brought before the competent courts described in section 15.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kilova regarding the use of our service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

17.4 No Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other provision.

18. Apps Downloaded from the Apple App Store

If you downloaded Kilova from the Apple App Store, the following terms also apply. If they conflict with the rest of these Terms, this section prevails for the iPhone and iPad app.

  • Agreement with Kilova, not Apple: These Terms are an agreement between you and Kilova only, and not with Apple Inc. (“Apple”). Kilova, not Apple, is solely responsible for the Kilova app and its content.
  • License: Your license to use the Kilova app is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may also be accessed by other accounts associated with you through Family Sharing or volume purchasing.
  • Maintenance and support: Kilova is solely responsible for providing any maintenance and support for the app. Apple has no obligation whatsoever to provide any maintenance and support services for the app.
  • Warranty: Kilova is solely responsible for any product warranties, whether express or implied by law, to the extent they have not been effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Kilova’s sole responsibility.
  • Product claims: Kilova, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
  • Intellectual property: If a third party claims that the app or your possession and use of it infringes that third party’s intellectual property rights, Kilova, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
  • Legal compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Third-party terms: You must comply with any applicable third-party terms when using the app, such as your mobile data service agreement.
  • Contact: Questions, complaints or claims about the app should be sent to Kilova (Paloma Minino, Spain) at kilova.app@gmail.com.
  • Third-party beneficiary: Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us: