Privacy Policy

Last updated: June 11, 2025

1. Introduction

Kilova (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our landing page website.

This policy applies only to this marketing website. Our main web and mobile application has a separate privacy policy.

2. Information We Collect

Personal Information You Provide

Name and email address when you:
- Subscribe to our newsletter
- Submit a message through our contact form

Information Collected Automatically

Website usage data through cookies and analytics tools
Technical information such as your IP address, browser type, and device information
Behavioral data including how you interact with our website

3. How We Use Cookies and Tracking Technologies

We use the following technologies to improve your experience and analyze website performance:

Essential Cookies

Necessary for basic website functionality

Analytics Cookies

Google Analytics: Tracks website traffic, user behavior, and performance metrics
Google Search Console: Monitors our website’s presence in Google search results

User Experience Tools

Hotjar: Records heatmaps and session recordings to understand how users interact with our website and improve user experience

You can manage your cookie preferences through our cookie consent banner or your browser settings.

4. Third-Party Services

We use the following third-party services that may collect your information:

Mailchimp: For email newsletter management and storage
Google Analytics: For website analytics
Google Search Console: For search performance monitoring
Hotjar: For user experience analysis

Each service has its own privacy policy governing how they handle your data.

5. How We Use Your Information

We use your personal information to:

Send you newsletters and updates (if you’ve subscribed)
Respond to your inquiries and messages
Improve our website and user experience
Analyze website traffic and performance

6. Data Storage and Retention

Email addresses and names: Stored in Mailchimp’s servers until you unsubscribe
Analytics data: Retained according to Google Analytics and Hotjar retention policies
Contact form messages: Processed to respond to your inquiry

As a user, you have the following rights regarding your personal data:

Right to access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a portable format
Right to object: Object to processing of your personal data
Right to withdraw consent: Withdraw consent for data processing

To exercise these rights, contact us at hello@palomachiara.com

We do not sell, trade, or share your personal information with third parties except:

With service providers (Mailchimp, Google, Hotjar) necessary to operate our website
When required by law or to protect our legal rights

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@palomachiara.com
Company: Kilova
Location: Spain

For data protection inquiries, you also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD).